Customs and documentation
Indian customs want a clear, itemized list of what is inside, with a value against each item. Vague descriptions like “gift” or “personal items” are one of the most common reasons shipments get held, so it is worth taking a few minutes to list things properly.
Duty and GST are assessed by Indian customs on arrival, based on the declared value and the type of goods. These are government charges, separate from what you pay us for shipping. The recipient usually needs to be reachable to complete clearance, and for some shipments they may be asked for KYC identification.
Remote and rural PIN codes can take longer than the metros, and a few areas sit outside carrier delivery networks altogether. If that affects your address, we will tell you when we quote.
