Track Your Shipment
How To Track Your Shipment
Track your shipment with confidence using the tracking number provided at the time of booking. Get real-time updates and complete visibility from dispatch to delivery.
Ways you can track your shipment
- Confirmation Email - The reference number or tracking number is printed on your confirmation email and shipping labels for easy lookup.
- Sign in to your TYS Global Logistics account to track all your shipments, access booking details, and receive real-time delivery updates from one convenient dashboard.
Share your tracking number with the recipient so they can monitor the shipment in real time until it arrives at their doorstep.
Need assistance with your shipment? Our dedicated support team is here to help with tracking, delivery updates, and any shipping-related questions. Contact us through our Contact Us page or call +1 (404) 793-8759 for prompt assistance.
How tracking works
When your shipment is booked we send a tracking reference by email. Enter it above at any time to see where the shipment currently is and what has happened to it so far. The status comes from the carrier handling the shipment, so it reflects the same information their own system holds.
Scans update as the shipment passes through the network — collection, departure from the origin facility, arrival in the destination country, customs clearance, and final delivery. International shipments typically show fewer scans than domestic ones, and it is normal for there to be a quiet period while a shipment is in transit between countries or waiting on customs. A gap of a day or two mid-route does not mean anything has gone wrong.
Customs clearance is the stage that most often adds unexpected time. It is handled by the destination country’s authorities rather than by the carrier, and it can require paperwork or duty payment before the shipment is released — see customs duty explained for what is usually involved.
If your reference is not recognised, it is usually because the first carrier scan has not happened yet; that can take up to 24 hours after collection. If it still shows nothing after that, or a shipment has been static for longer than you would expect, contact us and we will chase it with the carrier directly.